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How to fix the “Need Password” Error Message in Outlook (Fixed)

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How to fix the "Need Password" Error Message in Outlook (Fixed)

Are you getting the “Need Passworderror message in Outlook, either when trying to send an email, or just opening Outlook. This issue is far from uncommon and is probably the more common issue with Outlook, or rather your email account where this error message stems from.

This issue can be quite easily resolved, and in some cases, restarting your router, or PC (with Outlook) can resolve this issue. But if all else fails, please read on as we will have a solution that works for you! Without further ado, let’s jump straight into how you can fix the “Password Required” error message in Outlook fast.

What Causes “Password Required” In Outlook?

How to fix the "Need Password" Error Message in Outlook (Fixed)
How to fix the “Need PasswordError Message in Outlook (Fixed)


There are several reasons why Outlook keeps asking you for your password:

Every time you try to open Outlook, it may ask for the password, depending on these factors.

How to fix the “Need Password” Error Message in Outlook

Check the Saved Credentials

The saved credentials is a small, hidden and possibly encrypted file on your device that Outlook constantly checks back to, to ensure that the account is in fact still there, and you have access to it. If these credentials are corrupt or changed since the last “check”, Outlook will not connect and ask for the password again. To fix this, simply follow the below steps.

  1. Start the Outlook application, and go to File.
  2. Under the Account Settings tab, select Account Settings.
  3. Select your Exchange account. (This should be the only one, but if you have multiple, try the default one).
  4. Click the Edit button and go to Other Settings.
  5. Click into the Security tab.
  6. In the User Identification tab, make sure that the Always Prompt for Credentials option is not selected.
  7. Click OK and restart the Outlook application.

This should then try connecting again, or pop up a password box. If this does happen, you may need to enter your password for that account, but then should resolve your issue. If not, please head on to the next step.

Remove Saved/Cached Passwords in Outlook

  1. Firstly, you will need to exit Outlook.
  2. Once closed, in Windows, click Start and go to Control Panel. (You can also type this in).
  3. Go to Credentials Manager and find all the credentials that has Outlook in its name.
  4. Click on the name to expand all the credentials, and then click Remove from Storage.
  5. Once complete, restart your PC or device, and try to open Outlook again.

Once more, once completed, this should in turn ask for the password again but allow you to save a new password, eventually allowing you to bypass this need password error in Outlook. If you’re still struggling, move to the next step!

Create a New Outlook Profile to fix Need Password in Outlook

Creating a new profile sounds scary, but in fact, should only take a few moments. Do note, however, that some accounts may have “Offline” stored emails. It’s always a good idea to backup your email account first, before continuing with this – as this may remove any old and new emails on your system.

  1. Firstly, exit Outlook.
  2. Go to the Control Panel and click on Mail.
  3. Click on View Profiles and then click on Add.
  4. Enter your profile name and press OK. (This can be anything, however best to add your email here).
  5. Enter your name and email address. (Note – you will need to validate your account with credentials).
  6. Click Next and then Finish.
  7. In the main window, select a new profile in the Always use this profile window and then click OK.

This will then allow you to open a fresh mailbox, with all your emails from your account. Do note, that Outlook will be downloading all of this again, for the first time (as if it was the first time). This means, if you have a very old account, with lots of emails – it could take anywhere from 5-60 minutes to complete. This process will always go New to Old. If this still doesn’t help your issue, move on to the next steps!

Reset the Connection Settings for Outlook (and other Microsoft Apps)

  1. Firstly, go to the Control Panel and click Information Manager.
  2. Then, go to User Accounts and go to Login Information Manager.
  3. Under Windows Credentials and General Credentials, delete any saved credentials that refer to Office 365 or Microsoft Outlook email addresses. This will be very clear, as most other ones will not reference anything specific. You may see Microsoft, MSFT, MS, and Office365, M365 that will all be related to this.
  4. Click Details, and then select Delete Storage.
  5. In the warning box, click Yes.
  6. Repeat this step for each entry, until you have deleted all the credentials associated with your email address.
  7. Once completed, restart your PC – and proceed to open Outlook.

This should also resolve your issue if you’re still having complications with Outlook requiring a password to function. If this does not fix your issue, then you may need to contact Microsoft Support about this, as it may be a program-specific fault, and not something standard.

Why does Outlook need a Password?

When you get any message relating to Outlook needs Password – then you are likely experiencing a simply authentication issue with Outlook. As you can tell from our guide, there are lots of reasons that Outlook might need a password. In most cases, any issues relating to Outlook keeps asking for a password, Outlook needs a password, or Outlook password popup are all related to each other. This guide will have hopefully helped you with this!

Conclusion on the “Need Password” Error Message in Outlook

Hopefully, something in this guide has helped you remove the Need Password error in Outlook. We understand that this can be a very frustrating, and irritable error message to receive when using Outlook, but hopefully, something here has helped you fix this.

If you are still having issues with this, it may be best to contact Microsoft Support, as they may be able to provide a more direct, and specific resolution than we can! Be sure to check out our other articles about Outlook, or let us know down in the comments if you’re experiencing any other issues!

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