Are you getting the “Sorry, something went wrong” Facebook login error when you’re trying to just use Facebook. When you just want to post something on your wall, or read over some messages or other peoples posts – this can be a massive headache. Facebook is a massive brand, and most people around the world have heard of it, regardless if they have an account or ever used the social mega-giant.
With this being said, the “Sorry, something went wrong” issue is not a very helpful error message, and in today’s TechSplat article, we take a look at how you can fix this error if you’re getting it on your Facebook account.
What’s the cause of “Sorry, something went wrong” Facebook error?
In some cases, the Sorry, something went wrong error is usually caused by a local issue. This means that something on the device you’re using is causing issues for Facebook and giving you this error. In some cases, your cached content can sometimes cause these kinds of issues.
If you’ve recently changed your password or device – there also may be some security checks going on from Facebook to ensure that you are the user you’re claiming to be. This is done in a number of ways, but in some cases – clearing your cache and restarting your device can often fix this, or give Facebook’s automatic processes enough time to clear your login cache.
If you’ve added any browser extensions recently or started experiencing issues after you installed one, or any new software then this also may be the reason Facebook is throwing this error at you. In some cases, simply going into “Incognito” mode can help you fix this, or find out if this is the actual issue.
In some cases, users have reported that stored cookies both from 3rd party sites as well as Facebook are causing login issues, where users are getting the “Sorry, something went wrong” error. This may be that you just need to clear your cookies, which is a simple process but can often fix a lot of issues. You will need to sign in to most sites or apps if you do this.
In some cases, you might not be the only one, as Facebook has had some outages where users get this error. So make sure to check if your friends, or if Facebook is experiencing any issues as it may not even be you or your devices that are causing the issue!
How can I fix the “Sorry, something went wrong” Facebook Error?
Clear your Browser Cache & Cookies
As we mentioned at the start, clearing your browser cache and cookies can be a massive help to any issues at all, specifically, the Something went wrong error you’re receiving on Facebook. This process is quite easy, takes less than 3 minutes to do and will likely fix any issues you’re having. To do this, follow the below instructions, or take a look at our How to Clear Browser Cache article here.
Firefox – How to Clear Cache & Cookies
- Click Library and choose History -> Clear Current History.
- In the Clear, All History window, select the Cache and Cookies checkboxes.
- Select All as the time Interval
- Click Clear Now to delete the cache and cookies.
- Open Chrome://settings/clearBrowserData in the Google Chrome address bar. (Or press Ctrl+H) and select “Clear Browing Data” on the right-hand side.
- Select “All the time” as the time range and check the boxes for cookies and other website data, as well as cached images and files.
- Click Clear data to delete the files.
Then, once you’ve completed the above steps, head back over the Facebook, refresh the page and try to login again. This should have hopefully cleared up your issue, however, if not – let us know and carry on the troubleshooting below!
Remove New Browser Extension (or try Incognito first)
Browser extensions are small apps that run from your browser to better enhance its functionality. In some cases, websites don’t like some extensions, and some extensions don’t work well with some websites. In this case, if you’ve installed any extensions within the last 30 days – we recommend you remove them and try again.
Before trying the below steps to remove a browser extension, you should first try to log in, with what’s called an incognito tab. This removes all cookies, cache, and extensions for your browser temporarily. To access this, simply press “Ctrl+Shift+N” on your keyboard and try to log in to Facebook. You should know if it’s Incognito, as the browser is usually turned black.
If you can access Facebook on this tab, be sure to remove extensions, by heading over to your browser settings, hitting “Extensions”, and removing the latest apps you’ve installed one by one until you’re able to access Facebook without the “Sorry, something went wrong” error.
Reload the site, restart your PC.
Although it seems simple, simply refreshing Facebook can be an easy way to get past the “Sorry, something went wrong” error you’re receiving. In most cases, a simple hit of the refresh button will do this, but if you press “Ctrl+F5”, this will force a refresh on your browser and may help you with the error.
If this fails, and everything else on this list has failed, we recommend restarting your PC and trying one last time before contacting Facebook support – as this may be an issue with your account rather than something on your device.
All in all, we hope that this guide has helped you fix the Sorry, something went wrong error you’re getting on Facebook. If not, please let us know in the comments what you think about this guide or any other steps you took to help you fix the issue.
If you’re still having issues, we recommend you speak to Facebook Support, as they can often provide detailed insights about your account or error, whereas we can only provide generic troubleshooting steps. Have an amazing day forward and good luck!