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How to fix Error Code 224003: “This Video File Cannot Be Played” (Fixed)



Are you getting Error Code 224003, stating that “This video file cannot be played”? This is quite a common error and it usually occurs when playing videos in web browsers, such as Chrome and Safari. When playing videos on platforms on Youtube, if you come across this error – there is often a fast fix to help you get past this.

Although there are quite a few reasons you may be getting this error code, the most common one is when your Flash Player is outdated. Finding the source of the problem may be as simple as restarting your device, but today on TechSplat, we’re going to take a look to see if we can help you fix the 224003 error quickly. 

What causes the 224003 error?

Error code 224003 is usually a commonly found issue when trying to watch videos on web browsers. This error can also come from internet problems, but there are a few reasons why you may be receiving this error on your device. Take a look below, and maybe one of our fixes will help you!

  • Another process on your device, or browser is causing issues to occur when playing the video.
  • Your browser’s settings may be the cause, or is otherwise blocking the video from playing.
  • A browser add-on or extension is preventing or causing issues when trying to load the video.
  • Your web browser or built-in media player, or one of its dependencies is outdated.
  • Your device may be experiencing some internet-related issues.

How to fix Error Code 224003: “This Video File Cannot Be Played”

How to fix Error Code 224003: "This Video File Cannot Be Played"
How to fix Error Code 224003

Clear your Browser Cache & Browsing Data

In Chrome and most other common browsers, you will be able to see how much data the browser has collected. This is known as “browsing data”, and cache (files that are stored to make it easier for you to load sites faster). Unfortunately, this can cause some unwanted issues and even contribute to the error 224003.
To perform a browser cache, and browsing data reset – you can follow the below steps.

  1. Firstly, go to Google Chrome Settings, then Advanced, then click Clear browsing History. (Can also press Ctrl+H to get there quicker).
  2. This will open a window, with some tickboxes. Tick all three, or just the bottom two and clear for all time.
  3. Once completed (may take a few moments depending on how much is stored), relaunch your browser, and restart your device.

Once restarted, try to watch the video you wanted to watch originally, and hopefully, this will have fixed your issue. If not, continue to the next troubleshooting step.

Update your Browser

In most cases, browsers such as Chrome, Safari, and Firefox will update themselves every few days without telling you. This is mostly for security and bug fixes, however, if your browser is having issues with error code 224003, then updating it manually may help!

On Chrome – Go to your settings, click “Help“, then “About Google Chrome”, and “Check for Updates“.

This will give you any new updates, and if there isn’t any – then maybe reinstall Chrome as this may also fix your issue for the 224003 error code.

Check Your Network Settings / Internet Connection

It may be best, to check your network and internet access before worrying about this problem. Quite often, a weak or low-quality internet connection will prevent you from loading videos, and in turn will give you the 224003 error, unable to play video.

Check that you’re getting good speeds, and are connected to a strong network, before trying to watch the video again.

Turn off Hardware Acceleration (Google Chrome)

Also known as disable hardware acceleration. Hardware acceleration in short is where applications such as Google Chrome can use hardware to accelerate the performance of it and its processes. In some cases, hardware acceleration, although good – can often cause problems for people. This includes the 224003 error you may be receiving.
Thankfully, you can remove hardware acceleration in Chrome, so let’s take a look at how you can do that quickly. Follow the steps below.

  1. Firstly, in Chrome, go to Settings, then Advanced, then System.
  2. Once there, you will see an option to “Disbale Hardware Acceleration“. Make sure this is on, to disable this.
  3. After you’ve enabled this, or turned it off – restart your browser (or your device) and try again.

Hopefully, this has helped you, but if not – we do have one more troubleshooting step you can try before contacting the browser you’re using.

Update Flash Player

Although Flash Player (by Adobe) is no longer supported and is slowly being removed from most websites or video players – Flash is still used massively. In some cases, the error 224003 – This video cannot be played, is an error that Flash can often fix.

To update Flash Player, you should visit the official Flash player site here, and download the latest version. It may also be worth checking Chrome, to ensure that Flash is enabled, and not being blocked on the website that you are.

Conclusion on Error Code 224003 – This video cannot be played.

In conclusion, the error 224003, stating this video cannot be played – is not a super simple and easy-to-fix error, but we hope that this guide has helped you find a fix to it. If not, please let us know down in the comments, or contact Google Chrome, or Adobe Flash Player to see if they can provide more direct support for your issue!

We try to help everyone, so let us know in the comments what did or didn’t work for you, so we can help you further. Let us know if this helped you with the error code 224003 fix.


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