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[0xD000000C] How to Fix “The system asks you to log in to a valid account” | Microsoft Office

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How to fix Error Code 0xD000000C on Windows or MAC

Are you getting the problem 0xD000000C on Office 2016? Office 2016 and 2019 is a suite that includes all Word, Excel, PowerPoint, OneNote, Outlook, and many other applications. It helps organizations, businesses, and students create their spreadsheets, documents, slides, manage email, and more. Office 2016 was developed by Microsoft.


The specific error you may be getting only usually occurs on MAC OSX, and the problem is that Office 2016 activation does not work. This problem is due to the MAC OSX upgrade to the latest version (OSX Sierra (10.12.2)) in mid-December, which is causing the keychain access problem. So, we have a solution for this error. We’ll explain the method to you. Follow our instructions and fix error 0xD000000C.
 

How To Fix “The System Asks You To Log In To A Valid Account” (0xD000000C)

  • You had Microsoft Office on your Mac previously.
  • You uninstalled it and the installation didn’t complete fully.
  • You have installed a new version of Microsoft Office but have missing files.
  • You tried to activate the new installation using your Microsoft account.

In this case, you can solve the problem in a few minutes with this troubleshooting guide. This problem occurs when the computer cannot distinguish between the old activation and the new one.
This means that you must first remove the previous activation and then try to activate the original installation.

How To Fix "The System Asks You To Log In To A Valid Account" (0xD000000C)

Remove all data licenses from KeyChain Access

KeyChain Access stores all passwords, including software licenses. If KeyChain Access already contains an entry named “Office”, you are likely to get this error message when activating a new Microsoft Office installation. Therefore, you need to remove all Microsoft Office entries from KeyChain Access. To do this, press Cmd+Space to open a Spotlight search and search for “Keychain Access”. After typing, you need to open the corresponding result.
Now look for “office” in this search box. If you get an item associated with that search term, you need to right-click on it and use the delete option.

Deleting items from the library folder

The library folder on a Mac is a bit like application files on Windows. If you delete certain files, the license will be deleted and you can get an activation window. To do this, open the Library folder. If you are not familiar with the procedure, you can go to your desktop and click on the “Go” button that appears in the top navigation bar. Once you have a list of folders, press the Option key. The Library folder should now appear in the menu.
In the Library folder, you should open the Group Containers folder. Here you should see four entries with the names

  • UBF8T346G9.ms
  • UBF8T346G9.office
  • UBF8T346G9.OfficeOneDriveSyncIntegration
  • UBF8T346G9.OfficeOsfWebHost

You must delete these four folders and reopen Word or Excel to activate the product without errors.

Use Microsoft Office License Removal Tool

If you can’t find anything in KeyChain Access manually, you should try the Microsoft License Removal Tool. It won’t uninstall any Office products, but it can remove the license instantly.
To do this, follow a few simple on-screen instructions. You can download the Microsoft Office License Removal Tool from their website.

Switching from a network account to a local account

If you are using a network account on your Mac, you must upgrade to a local account. Otherwise, you cannot activate your Microsoft Office installation. You can log out of your network account and log in to your local account. This is as simple as saying. If you don’t have a local account, you can create one first. To do this, open System Preferences and go to Users and Groups. Now you need to click on the lock icon and enter your password for further changes. You should find a plus sign (+) to click on to create a new user account.
Then fill in the fields with the necessary data to get the job done. After successfully creating an account, you need to log out of your network account, log in to your local account, and try to activate Microsoft Office.

How To Fix "The System Asks You To Log In To A Valid Account" (0xD000000C)

Conclusion on 0xD000000C

We hope that using this guide has not only helped you get the fix you needed but also help you with general issues using your Office 2016 install. If this guide did help you, be sure to share it with your friends or family who may have a similar issue!

For other guides, be sure to check out more guides on TechSplat! If you are still having issues on your Mac OS version of Office 2016 or Office 2019, then consulting with Microsoft Support may be another option! Be sure to try all of the above, and tell them that you tried this!

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